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FAQ

 
About your order About shipping and handling About your account About returns and warranty

 

How do I place an order?
Use "Add to Cart" button to add items in the your shopping cart. When you're done shopping, click "checkout" to place your order. All of the items in your shopping bag appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping bag before proceeding to checkout.

During checkout, you will be asked to provide:

  • Your e-mail address and password, for security purposes
  • Your credit card billing address.
  • The address you want to ship to.
  • Your preferred shipping method (for shipping information, click here.)
  • Your credit card type, number and expiration date.

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What forms of payment does 14K Gold Earrings accept?
We accept the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Paypal
  • Money Order

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When will my credit card account be charged?
Your credit card will not be charged until your order is shipped.

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Can I change my order during checkout?
Yes. The "final review" page lists your order information and gives you a last chance to make any changes. Your order will not be placed and your credit card will not be charged if you do not click the "Confirm Order" button.

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How can I be sure my order has been received?
When you enter your credit card information and click "Confirm Order" on the final review page, we'll give you an order confirmation number. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped and that we've charged your credit card.

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How can I be sure that I will receive my discount?
Any promotional discount or allowance will be applied during the checkout process. To be sure that you receive your discount or allowance, enter your discount code (found in the front page or the wholesale page) into the " Gift Certificate/Coupon Code " box during checkout. These codes are time-sensitive and do expire.

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Can I order by telephone?
We currently only accept online orders.

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What is the status of my order?
For inquiries about an order already placed, click on the "My Account" button, located at the top of any page. Click on View Order History. If you do not have a password, can't view or do not find your order, please contact Customer Service and ask us to check your order status.

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How is sales tax calculated for my order?
It is very important that your order is processed correctly. We honor each state's guidelines concerning sales and use tax, which is determined by the destination address of your shipment. We are required to collect tax only within California State only.

Please note that onscreen total reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped.

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When will my order arrive?

Click on the following link for detail: Shipping & Handling Costs. If you're trying to estimate when a package will be delivered, please note the following:

  • Credit card authorization and verification must be received prior to processing.
  • We cannot guarantee overnight orders placed after 12 noon Pacific Time for next day delivery.
  • UPS deliveries occur Monday through Friday, excluding holidays.
  • United States Postal Service deliveries occur Monday through Saturday, excluding holidays.

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Do you ship internationally?
We currently only ship to the United States and Canada. To preview rates click on: Shipping & Handling Costs. Duties and fees are the responsibility of the recipient.

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Can my order be shipped to different addresses?
Yes. Upon checkout, you will be asked to enter Billing address and Shipping address. These two addresses do not have to match. Please note that the billing address information has to match your credit card information in order to process the payment.

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What if my order gets lost or damaged in shipping ?
If there are any issues with a shipment, please contact our Customer support immediately at sales@14kgoldearrings.com. We will do everything possible to locate the source of the problem.

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Can I have my order shipped to a P.O. Box ?
Yes, but packages that are shipped through UPS will not be delivered to P.O. Box addresses, you must choose USPS services if you want your package to be sent to a P.O. box address.

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What if I forgot my password?

  1. Click on the "Forgot password? " hyperlink.
  2. Enter your email address and click "Submit".
  3. Your password will be sent to your email address.

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What your privacy policy for emails?
14K Gold Earrings respects your privacy. Your e-mail address is totally secure. The only personal information any visitor is asked to provide on this website is name and email address. This information will be used only by 14K Gold Earrings and only to communicate with you. Any personal information collected on this website is specifically and knowingly provided voluntarily by our visitors. For questions concerning the privacy policies of 14K Gold Earrings, please contact us at sales@14kgoldearrings.com or see our Privacy Policy letter for more detail.

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What is the warranty your products?
14K Gold Earrings guarantees that items we ship to you will be the quality, weight, size and style described herein. If any item you receive is not substantially the same as described, upon our receipt of the nonconforming item in new condition and accompanied by all documents we shipped to you with the item, at the option of 14K Gold Earrings, we will either replace the item with an item that is substantially as described herein or refund all amounts you paid, including shipping and handling costs.

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What is your return policy?

14K Gold Earrings provides a 30-day, no questions asked, money back guarantee on all products and services purchased, except special order items. If for any reason you are not satisfied with your purchase, simple notify us by e-mail (sales@14kgoldearrings.com) or phone and we will immediately issue a return address with detail instruction. A 10% restocking fee is charged for returned items. All sales items are final and cannot be returned. Shipping and handling charges paid initially will be deducted from the purchase price, unless the return is due to our error. The following terms must be met by you:

  • Return the merchandise to us within 30 days of your original receipt of the order.
  • The products must be returned in new, resalable condition.
  • You must include all packaging materials.
  • Packaging materials must not be torn or damaged
  • You must pay for any return shipping expense.
  • Display the order # prominently on the outside of the box to avoid delays to your refund

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